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No one in this company understands the concept of customer service or being accountable to a client from its CEO down the line.
Comment
ZERO ACCOUNTABILITY — FROM THE TOP DOWN
Lexidy prepared my taxes for the past two years.
Earlier this year, Spanish authorities questioned my 2020 return: their Tax Specialist prepared a response. When I emailed him a subsequent notification, I learned his paternity leave began unexpectedly.
With only staff member out, this “boutique firm” revealed itself — not with care or quality service.
The tax specialist’s stand-in, a trainee, ignored two emails requesting help. After four-days, I contacted Managing Director, Joanna Mello. When she did not respond after two more days, I contacted CEO Federico Richardson Alborná. His assurance that the matter would be addressed at the “earliest” was filled by another three days of silence.
Contacting him again, using “reply all” activated the accounting manager. He informed me the office was understaffed and suggested I handle the matter on my own. I replied (with copy to the ever mute CEO), suggesting he speak with his boss about customer service and reliability.
The accountant summarily filed some documents, but failed to make good on his promise to phone the authorities. Silence from the CEO: no apology for his staff’s conduct.
Another demand has arrived. The tax expert remains on leave. Calls to the Boutique’s CEO Phone go unanswered. Sr. Richardson’s silence could not indicate more clearly, the unimportance of service or concern about the reliability of the firm’s work.
Lexidy Law — sucessful Non Lucrative Visa assistance I employed Lexidy Law to assist with applying for my Non-Lucrative Visa, now granted. I also used them to check my property rental contract. Cristina Vizoso was my legal contact and was highly responsive and reassuring. In the future, I will certainly be using Lexidy to assist with my TIE and to apply for an autonomous Visa. I highly recommend them for all your immigration to Spain needs
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Sharon E.
27 july 2022, 12:40 pm
I contracted them to prepare and file my tax return for Spain and paid for that service in advance. Six weeks later, two days before the return was due, and only because I asked for the status, they told me they didn't have the manpower to do my return. I have been trying for the last month to have my money returned and have still not received the refund. At first they told me they would be issuing the payment, but the most recent inquiry has gone unanswered.
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Mike L.
1 june 2022, 12:57 pm
Excellent customer service by Jose García
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Souhai B.
12 may 2022, 3:35 pm
They don’t give correct information. Don’t recommend them
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Mark V.
29 march 2022, 8:58 pm
I experienced good, constructive and accurate service by Lexidy Law Firm – Cristina N. Vizoso gave me sound advice & information on how to plan my retirement in Spain in 2025 with a peace of mind. I will highly recommend this Law Firm and Cristina N. Vizoso – Thank you!
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Roan K.
17 march 2022, 7:36 pm
Contacted Lexidy for some legal advice and they responded in a quick and clear way. Helped me with my case.
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Abdulla A.
22 october 2021, 1:28 am
Extremely good law firm. They have managed my employment-related case very professionally and I got the best possible outcome. They were very responsive. Throughout the process they have answered all my quesries. I will definitely recommend them and take their support in future if needed.
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derek c.
21 september 2021, 10:38 pm
Although I didn´t go ahead with the Visa I was impressed by tne information that Lexidy Law provided at the outset and the fact that they sent reminders thereafter to keep me on my toes.
Thank you for the 5 stars! It’s so great to hear that you loved the legal advice. Hope to see you again whenever needed!
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Emilie N.
20 september 2021, 10:10 pm
This is the ONLY law firm I recommend to handle whatever immigration needs you may have. They not only give free consultations, but respond to literally every single one of your questions. They were the most informative, responsive, polite, and professional lawyers I have ever been in contact with, and provided peace of mind throughout the entire process I need handled. I highly recommend Cristina who is splendid at her job for all of these reasons. This firm is 100% dependable, reliable, and truly interested in helping. Thank you Lexidy Law!!… – show
Dear Emilie, Thank you very much for your wonderful review of Lexidy team. We're glad you felt attended and satisfied with the service. Your words help us become excellent and improve every day!
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Thijs v.
15 september 2021, 8:16 am
I experienced good, constructive and accurate service by Lexidy in composing my SHA. Thanks Hector and Samual
Thank you! We´re glad you felt successfully attended.
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mlh d.
8 september 2021, 3:01 am
I contacted this company regarding a Labour dispute with a former employer. I quickly got an honest response that according to Spanish Labour laws, nothing could really be done anymore. Impressed with their swift, direct and honest opinion, I explained this was a very unusual case and would like to hire their services. Again I got a swift and direct answer that they did not deal with those kind of cases. Rather than milking a client, they showed admirable integrity by turning down the case . a rare quality these days. My compliments.… – show
We really appreciate you taking the time to share your detailed feedback and being so open with us. We´re glad you felt successfully attended. Happy to see you in future whenever needed!
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Privacy S.
7 september 2021, 6:14 pm
Sorry to say we could not do a project together, but they were most helpful in informing me with correct and concrete information. Also, very fluent in English!
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Signore R.
7 september 2021, 3:53 pm
The service I have received from Hector has been extraordinary. He has helped me opening bank accounts, managing my NIE and setting up my company's branch in Spain. I am very grateful for the help and the exceptional treatment and management. I won't hesitate to contact him again for any other business I may need.
Dear Raffaele, Thank you for the wonderful review and for taking the time to share your feedback about our lawyer. Our priority is customer service and we are happy that we met that mark! You make our job a pleasure.
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ZULFU S.
4 september 2021, 7:40 pm
We used Lexidy to help establish our company in Spain. The whole team and especially Samuel, were very helpful and professional. Their customer service is excellent. Prices are reasonable. Highly recommend.
Thank you for the 5 stars! It’s so great to hear that you loved the legal advice. Hope to see you again whenever needed!
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Darren D.
2 september 2021, 8:40 pm
Professional Lawyer service which fits around the client. Thank you Max for the expert advise. You have put our minds at rest and look forward to working with you. Definitely would recommend this company.
Dear Darren, Thank you for the 5 stars! It’s so great to hear that you loved the legal advice. Hope to see you again whenever needed!
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Benjamin C.
1 september 2021, 7:43 pm
We have been working with Lexidy Law Boutique since 2019 on matters ranging from accountancy to immigration and are absolutely delighted with all aspects of the service they provide. Highly professional, supremely knowledgable, diligent, efficient and courteous, we would not hesitate to recommend them.
Dear Benjamin, We are thrilled to have you as part of the Lexidy family! Thank you for sharing your kind words with us. It means the world to us and to our entire team!
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Greg O.
1 september 2021, 5:16 pm
In Lexidy I found the perfect partner for meeting my legal needs. Establishing a company can be a difficult task at the best of times and is made even more complex when you are doing this during a pandemic and in another country. Lexidy and in particular Hector Lopez Vazquez made this a simple and efficient process for me. Hector was professional, friendly, responsive and very supportive throughout the whole process. I would have no hesitation in recommending Lexidy and Hector to anyone with similar requirements.… – show
Dear Mr. O´Brien, Thank you very much for your wonderful review of Lexidy team. We're glad you felt attended and satisfied with the service. It's something we've worked hard on and we're pleased our efforts resonated with you. Your words help us become excellent and improve every day!
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Casey M.
18 august 2021, 8:44 pm
Yet another amazing experience with Lexidy. My boyfriend and I are going to start the pareja de hecho process together in Madrid. Cristina has been so knowledgable and helpful in answering my questions about the process, and has even taken the time to investigate more complex questions that I had about different approaches to this process. She has also been extremely responsive via email, which has been much appreciated. Feeling very reassured that I am in great hands with her, and with Lexidy.
Dear Casey, We are thrilled to have you as part of the Lexidy family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to helping you again whenever needed!
Lexidy prepared my taxes for the past two years.
Earlier this year, Spanish authorities questioned my 2020 return: their Tax Specialist prepared a response. When I emailed him a subsequent notification, I learned his paternity leave began unexpectedly.
With only staff member out, this “boutique firm” revealed itself — not with care or quality service.
The tax specialist’s stand-in, a trainee, ignored two emails requesting help. After four-days, I contacted Managing Director, Joanna Mello. When she did not respond after two more days, I contacted CEO Federico Richardson Alborná. His assurance that the matter would be addressed at the “earliest” was filled by another three days of silence.
Contacting him again, using “reply all” activated the accounting manager. He informed me the office was understaffed and suggested I handle the matter on my own. I replied (with copy to the ever mute CEO), suggesting he speak with his boss about customer service and reliability.
The accountant summarily filed some documents, but failed to make good on his promise to phone the authorities. Silence from the CEO: no apology for his staff’s conduct.
Another demand has arrived. The tax expert remains on leave. Calls to the Boutique’s CEO Phone go unanswered. Sr. Richardson’s silence could not indicate more clearly, the unimportance of service or concern about the reliability of the firm’s work.
Run, don’t walk, from Lexidy.
2021—2022
No one
… – showI employed Lexidy Law to assist with applying for my Non-Lucrative Visa, now granted. I also used them to check my property rental contract.
Cristina Vizoso was my legal contact and was highly responsive and reassuring.
In the future, I will certainly be using Lexidy to assist with my TIE and to apply for an autonomous Visa. I highly recommend them for all your immigration to Spain needs
I will highly recommend this Law Firm and Cristina N. Vizoso –
Thank you!
Thank you very much for your wonderful review of Lexidy team. We're glad you felt attended and satisfied with the service. Your words help us become excellent and improve every day!
We´re glad you felt successfully attended.
Happy to see you in future whenever needed!
He has helped me opening bank accounts, managing my NIE and setting up my company's branch in Spain.
I am very grateful for the help and the exceptional treatment and management.
I won't hesitate to contact him again for any other business I may need.
Thank you for the wonderful review and for taking the time to share your feedback about our lawyer. Our priority is customer service and we are happy that we met that mark! You make our job a pleasure.
Thank you for the 5 stars! It’s so great to hear that you loved the legal advice. Hope to see you again whenever needed!
We are thrilled to have you as part of the Lexidy family! Thank you for sharing your kind words with us. It means the world to us and to our entire team!
Thank you very much for your wonderful review of Lexidy team. We're glad you felt attended and satisfied with the service. It's something we've worked hard on and we're pleased our efforts resonated with you.
Your words help us become excellent and improve every day!
We are thrilled to have you as part of the Lexidy family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to helping you again whenever needed!